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Terms of Service

Welcome to Browny & Co! These Terms of Service (“Terms”) apply to your use of our website, products, and services. By visiting or making a purchase on our site, you agree to these Terms, so please read them carefully.

 

1. Who We Are

Browny & Co is a UK-based company providing premium pet essentials, including collars, harnesses, leashes, and accessories. Our goal is to make walks enjoyable, stylish, and safe for both dogs and their humans.

Company Details:

 

2. Ordering Products

  • All orders are subject to availability.

  • Prices are displayed in GBP and include applicable taxes unless stated otherwise.

  • We strive to display product colors accurately, but monitor settings and lighting may slightly affect appearance.

 

3. Payment

  • Payments are processed securely via our payment partners.

  • You are responsible for providing accurate billing information.

  • We do not store full card details on our servers.

 

4. Shipping & Delivery

  • Estimated delivery times are provided at checkout.

  • While we aim for timely delivery, Browny & Co is not responsible for delays caused by couriers or unforeseen circumstances.

  • Please check your address carefully. We are not responsible for lost or undelivered packages due to incorrect information.

 

5. Returns & Refunds

  • You may return items within 14 days of receiving them, provided they are unused, unwashed, and in their original condition with tags attached.

  • Refunds will be processed via the original payment method once the item has been received and inspected.

 

6. Product Use & Safety

  • Our products are designed for pets. Use them responsibly and supervise your dog during walks.

  • Browny & Co is not liable for any injury, loss, or damage resulting from misuse of products.

 

7. Intellectual Property

  • All content on our website, including text, images, logos, and designs, is the property of Browny & Co and protected by copyright law.

  • You may not reproduce, distribute, or use content without our prior written permission.

 

8. Privacy & Cookies

  • Your personal information is handled according to our Privacy Policy and Cookies Policy, which explain how we collect, use, and store data.

 

9. Limitation of Liability

  • Browny & Co makes every effort to provide accurate information.

  • We are not liable for indirect, incidental, or consequential damages arising from the use of our website or products, except where legally required.

 

10. Changes to Terms

  • We may update these Terms from time to time.

  • Updated Terms will be posted on our website with the effective date. Continued use of our site constitutes acceptance of any changes.

 

11. Contact Us

If you have questions about these Terms or your orders, please reach out:

 

12. Third-Party Sales

  • Some Browny & Co products may be available for purchase through third-party platforms, such as Amazon.

  • When purchasing through a third-party platform, the platform’s terms, conditions, and policies will also apply, including shipping, returns, and customer service.

  • Browny & Co is not responsible for issues arising from purchases made through third-party platforms, except where required by law.

  • Prices, availability, and promotions may differ between our website and third-party platforms.

 

13. Dog Product Disclaimer

Browny & Co products are designed to enhance safety, comfort, and enjoyment during walks. Pet owners are responsible for supervising their dogs while using any product. Use is at your own risk. Browny & Co is not liable for injuries, accidents, or damage resulting from improper use, neglect, or unexpected events. Always check equipment regularly and follow usage instructions to ensure safe walks for both dogs and their humans.

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