Shipping, Returns & Exchanges
Shipping & Delivery
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All orders are shipped via Royal Mail UK.
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Flat-rate shipping: £3.99 for orders under £40. Free shipping on orders over £40.
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Orders are typically dispatched within 1–2 business days.
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Delivery typically takes 3–7 business days within the UK.
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You will receive a shipping confirmation email once your order has been dispatched.
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Delivery times are estimates and may vary during peak periods.
Returns & Exchange
We want you to love your purchase! If you’re not completely satisfied, you can return or exchange your order within 14 days of receiving it.
Conditions:
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Items must be unused, in original packaging, and in the same condition as when received.
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How to Return:
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Contact us at brownyandcompany@gmail.com with your order number.
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You are responsible for return shipping. Please ensure the item is securely packaged for its journey back to us.
Refunds & Exchanges:
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Once we receive and inspect your return, we’ll issue a refund to your original payment method or process an exchange within 5–7 business days.
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Original shipping costs are non-refundable.
Damaged or Incorrect Items:
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If your item arrives damaged or isn’t what you ordered, contact us immediately.
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We will cover return shipping and ensure you receive the correct item or a full refund.